Return and Exchange Policy - Klaus Store

At Klaus Store, we want to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your product, we accept returns or exchanges within 30 days after receipt of the product.

1. Conditions for Return:

• The product must be returned unused, in its original packaging, with all tags attached.
• Sale items or customized products are not eligible for return.

2. Return Process: To start the return process, please contact us via email or our contact form, providing your order details and reason for return. We will provide you with instructions on how to return the product.

3. Return Shipping Costs: The customer is responsible for the return shipping costs, unless the item is defective or there was an error in shipping.

4. Refunds: Once the returned product is received, we will issue a refund to the original payment method used for the purchase. Refunds will be processed within 7-10 business days after we receive and inspect the returned product.